{"items":[{"tabTitle":"Holiday Order Timelines","html":"

We encourage you to place your orders early this year to ensure delivery in time for the holidays. Please see recommended shipping deadlines below.

*International orders are not guaranteed for holiday delivery. We encourage you to place your orders as early as possible, ahead of dates listed below, for best chances of delivery.

Courier/Method	Order Deadline
USPS
Priority Mail:	12/13/25
Ground Advantage:	12/12/25
Priority Mail Express:	12/15/25


FedEx
Ground:	12/13/25
Express:	12/15/25
2nd day:	12/17/25
Overnight:	12/18/25

","enabled":false,"uuid":"c8450985-01c2-4e0a-b5a4-6ab59c4a3688","contentType":"static"},{"tabTitle":"Standard Shipping Times","html":"

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First Class Mail \n\n	2-7 Days \n\n
Priority Mail \n\n	2-3 Days \n\n
Priority Mail Express \n\n	1-2 Days \n\n
FedEx Standard Overnight \n\n	1 business day \n\n
FedEx 2 Day \n\n	2 business days \n\n
FedEx Smart Post \n\n	2-8 business days PO/APO/FPO Boxes 5-12 days \n\n

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","enabled":false,"uuid":"37f95f45-3adb-4ea9-9dd9-19f863c25a28","contentType":"static"},{"tabTitle":"International Shipping Details","html":"

We use USPS International First Class and International Priority to ship internationally.

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FedEx is unavailable in all locations; restrictions may apply; please allow additional transit time to A.K. & H.I.

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Customers shipping outside the U.S. are responsible for all costs associated with importing the order, including duties, taxes, or fees. Therefore, the listed shipping cost only covers the actual shipment costs.

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International orders may contain items prohibited by embargo restrictions. Please check your current importation laws with your local customs office before placing your order. We are not responsible for merchandise confiscated by the importation authorities.

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We are not responsible for international orders once they are shipped.

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Additionally, we are only responsible for shipments if the required duties & taxes are paid.

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","enabled":false,"uuid":"8b347965-46c9-40b2-8f62-3e056736b4a3","contentType":"static"},{"tabTitle":"What is the processing time for an order before shipping?","html":"

Our standard processing time is 3-5 business days for domestic orders.

","enabled":true,"uuid":"75ea5418-fede-4939-a1f4-5f4b88fd29ae","contentType":"static"},{"tabTitle":"What are your shipping rates?","html":"

Shipping rates are calculated in real-time by the courier and based on the size and weight of the shipment. Therefore, you will only see your area's available shipping options.

","enabled":true,"uuid":"830d2a35-e282-4a44-b2c1-324a0f9133d2","contentType":"static"},{"tabTitle":"How can I track my package?","html":"

Once your order ships, you’ll receive an email with your tracking details.

","enabled":true,"uuid":"b1b04894-d500-4255-910b-64daa635a3c5","contentType":"static"},{"tabTitle":"Will FedEx deliver to a P.O. Box?","html":"

Yes, we do. We use FedEx SmartPost to complete these shipments.

","enabled":false,"uuid":"a32f94c9-2faf-4242-aee5-46f545821aca","contentType":"static"},{"tabTitle":"I didn’t receive my order because the delivery address was incorrect.","html":"

Customers are responsible for providing the correct delivery address. We will not replace or refund orders delivered to an incorrect address entered by the customer.

Orders returned as undeliverable due to a customer's incorrect address will be refunded (less shipping/handling) within two weeks, unless re-delivery is arranged.

If an error occurs resulting in incorrect delivery or return, the order will be reshipped.

","enabled":true,"uuid":"1575af05-13e6-4a80-9b4e-c0dc56800f11","contentType":"static"},{"tabTitle":"The tracking number indicates that my order was delivered but didn’t receive my package.","html":"

If a delivery issue occurs, please submit a help ticket here. We will do our best to resolve the issue as quickly as possible.

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Characters Enamel Pin Set

Characters Enamel Pin Set

CHARACTERS ENAMEL PIN SET

Enamel pin set featuring Jack Skellington, Zero, Oogie Boogie, and Sally.